Online courses · Watan First Academy

Customer Service Excellence

Serve every customer with care, speed and confidence

Serve every customer with care, speed and confidence. Saudi Logistics Group · Noura Al-Qahtani. 3 modules · 8 lessons · 1h 12m · Beginner.

<p>A practical course for front-line staff and team leaders. You learn how to listen, how to handle a complaint from first word to follow-up, and how to keep service consistent across phone, chat and the counter.</p>

What you will learn

• Listen actively and confirm what the customer needs
• Handle complaints with a clear five-step method
• Write short, polite replies for chat and email
• Measure service quality with simple indicators

Course content

1. Foundations of great service
2. Handling complaints
3. Service across channels

Instructor: Noura Al-Qahtani